Yampa, a French startup developing autonomous AI agents for customer service, has secured €3 million in seed funding to expand its technology that promises to transform how businesses handle customer interactions. The round was led by Partech, with participation from prominent tech entrepreneurs including Pennylane co-founder Arthur Waller and Alma co-founder Guillaume Desloges.
Founded in March 2024 by former Alma executives Marin Huet and Baptiste Saintot, along with ex-Konecta FSM CEO Patrice Mazoyer, Yampa has developed AI agents capable of managing customer inquiries across multiple channels including phone, email, and chat. The company’s early deployments have shown promising results, with clients reporting 50% of technical hotline tickets resolved autonomously and all calls answered instantly around the clock.
At the heart of Yampa’s offering is Y.core, its proprietary orchestration platform that can integrate with major customer relationship management systems like Salesforce and Zendesk. The platform is compatible with various large language models including those from OpenAI, Anthropic, and Mistral, allowing for flexible deployment without adding complexity to existing systems.
“Our mission is to provide companies with autonomous AI agents, available 24/7, capable of conversing naturally with their clients while instantly resolving their requests, even the most complex ones,” said Marin Huet, Yampa’s CEO.
The company plans to use the funding to accelerate research and development efforts and scale its solutions to serve more businesses. Yampa’s technology has already been implemented across a dozen clients in various industries, achieving a 30% improvement in productivity for multilingual email management.
Partech investor Alison Imbert highlighted Yampa’s focus on mid-market and enterprise segments, where customer service processes are particularly complex. “We are convinced by Yampa’s approach, which integrates the best available technical components into a solution that is flexible, customizable, and easy to deploy,” Imbert said.
The investment comes as businesses struggle with traditional customer service challenges including limited accessibility, long wait times, and unresolved requests. Yampa’s AI agents are designed to understand customer context, analyze requests, and act autonomously to resolve issues, with the ability to escalate complex cases to human customer service teams when necessary.
