IT services company Cognizant has announced a new collaboration with ServiceNow aimed at enhancing Cognizant’s WorkNEXT modern workplace services solution with generative AI capabilities, according to a press release.
The enhanced offering, called Cognizant WorkNEXT, is designed to transform the workplace experience for enterprise employees by making it more intuitive, immersive, and integrated. It combines Cognizant’s solutions and accelerators with ServiceNow’s Now Assist and employee endpoint experience technologies.
WorkNEXT is intended to address common problems faced by employees such as non-intuitive support solutions, siloed tools, and exhaustive processes. By focusing on improving user experience across interfaces like mobile, portals, virtual agents and more, WorkNEXT aims to boost employee productivity and satisfaction.
The integration of ServiceNow’s AI capabilities enables functionalities such as AI-powered conversations, automated issue resolution, predictive intelligence, and sentiment analysis. These features provide employees with personalized and context-relevant responses and guidance.
Additionally, WorkNEXT offers pre-configured solutions, reusable AI configurations, and multi-tool integrations for rapid deployment. This aims to reduce lead time for clients to implement and train AI systems.
The release quotes executives from both Cognizant and ServiceNow emphasizing the importance of technology solutions that improve employee experience in order to transform digitally as businesses.
WorkNEXT builds on Cognizant and ServiceNow’s $1 billion strategic partnership in AI-driven automation, and Cognizant has already begun deploying the solution with some clients.
