Enterprise AI software provider Kyndi has announced version 6.0 of its natural language processing engine, promising enhanced knowledge management for businesses.
The update includes generative AI-powered tools for streamlining how knowledge bases are created and maintained. New features enable auto-generating topic suggestions, question-answer pairs, and content citations to boost findability.
Key features of the Kyndi Version 6.0 include:
Topics – Content and knowledge management teams can leverage generative AI to auto-generate suggestions of both Topics and related Question-Answer pairs anchored in trusted enterprise content. Using the Topics feature, content and knowledge management leaders can build a knowledge base in as little as an hour, saving internal teams significant time and resources from manually organizing and creating content while optimizing the outputs.
Citation – A new end user interface powered by generative AI that serves up both curated and auto-generated answers. Citation targets use cases like blog sites, online publishers, and research sites, offering a citation section that lists the sources of the content that contributed to the concise summary presented to the end user. The user can also copy their query, the auto-generated answer, and all the relevant citations for easy reference later.
End-user Feedback – Facilitates feedback on the results users receive. Kyndi 6.0 supports “like/dislike” feedback and allows users to provide detailed insights on unsatisfactory answers. This comprehensive feedback system captures user sentiments at various levels, guiding content teams to fine-tune the knowledge base to meet their customers’ content needs.
Query Export – Enables content and knowledge management leaders to easily export query history from Kyndi’s Analytics tool and import it into Kyndi’s Forecasts tool to tune and optimize the system performance easily.
Kyndi states these capabilities address common pain points with unwieldy, inaccurate knowledge repositories. The “Topics” tool lets those managing internal knowledge quickly build comprehensive bases covering relevant areas. The “Citations” functionality improves explainability by listing source content used to generate answers.
Additional changes involve facilitating user feedback on results to refine outputs over time. There are also backend upgrades like streamlining analytics exports to optimize system performance.
CEO Ryan Welsh contrasted the approach against pure generative AI that can hallucinate information. He said Kyndi provides the accuracy, trust, and context needed for business applications while automating manual efforts.
The enhanced platform builds on Kyndi’s focus on search and knowledge retrieval. The company has traction in regulated sectors like government and life sciences where credibility is paramount.
Kyndi recently garnered industry recognition as a leader in natural language processing from analyst firm Frost & Sullivan. It’s also among the World Economic Forum’s listed technology pioneers of 2022.