Santa Clara-based startup Vectara has unveiled a new platform called Vectara Chat that aims to simplify and streamline the process of building chatbots using generative AI.
The company says Vectara Chat empowers businesses to create advanced conversational agents by leveraging Vectara’s proprietary generative AI models. Key features include the ability for chatbots to reference the context of previous messages to enable more natural conversations, a framework for easily building customized chat interfaces, and tools for admins to analyze chatbot usage trends.
Unlike some chatbot builders that rely solely on open-source training data, Vectara Chat allows customers to train chatbots using their own domain-specific data. The company says this improves accuracy and reduces biases.
Vectara also emphasizes their privacy-first approach. Chatbot answer histories are not recorded by default, and Vectara claims it cannot access the content of any stored conversational data on customer systems.
The launch of Vectara Chat comes as businesses show growing interest in deploying chatbots and other Generative AI applications. Research predicts 80% of enterprises will adopt generative AI by 2026. Vectara is positioning itself to capitalize on this trend.
“With Vectara Chat, we are redefining chatbot development,” said Vectara Co-Founder and Chief Architect Tallat Shafaat. “Our goal is to make conversational AI development easy and efficient for a wide range of use cases.”
The platform represents Vectara’s latest effort to help businesses integrate generative AI capabilities into their products after launching its initial Generative AI services last year. The startup says Vectara Chat provides an end-to-end solution for creating chatbots that is both user-friendly and transparent.