Enterprise artificial intelligence start-up Ask-AI has raised $11 million in a Series A funding round to launch a new “generative AI sidekick” aimed at boosting employee productivity.
The round was led by Leaders Fund, with participation from early investors including Vertex Ventures, State of Mind Ventures and GTMFund. Ask-AI has now raised $20 million to date.
The Tel Aviv and Toronto-based company has developed a suite of AI tools designed to enhance efficiency in tasks such as customer service and knowledge sharing by extracting and summarising key information from across a company’s various platforms.
Its new ASK product acts as an always-on sidebar utility that scans an employee’s workflow and provides relevant customer details, potential issues and suggested responses by analysing data sources including CRM systems, emails and document drives.
Ask-AI says its natural language processing technology achieves far greater accuracy than mainstream chatbots by assigning confidence scores to its AI-generated output. This ensures employees have faith in the information and recommendations supplied to them, according to founder and chief executive Alon Talmor.
The platform is already being used by more than 50 businesses across sectors such as enterprise software, e-commerce and recruitment. Early adopters have recorded gains such as a 20 per cent improvement in time-to-resolution for support tickets and 25 per cent increase in daily tickets handled per agent.
Mr Talmor said: “Executive teams are excited about AI but struggle to build solutions that work accurately and have real business impact. What they want is an out-of-the-box application that proactively tells employees what they need to know.”
The company plans significant expansion of its 40-strong team over the next year on the back of rising enterprise demand for practical AI tools. Leaders Fund managing partner David Stein said Ask-AI offered a “breakthrough” productivity solution ready for widespread adoption.
