McKinsey’s latest podcast on how firms with an innovation-focused culture are powering ahead of competitors is worth a listen. Here is a summary: Companies with strong innovation cultures are far […]
AI Deployments
Businesses Cautiously Embrace Generative AI Amid Concerns Over Ethics, Jobs
A new study by EY reveals growing corporate investment in generative AI (GenAI) technology, though concerns persist around ethics and potential job losses. The survey of 1,405 companies found 43% […]
PwC UK Launches AI Tax Assistant with Harvey and OpenAI
Accounting firm PwC UK has launched an AI-powered tax assistant tool developed in collaboration with startups Harvey and OpenAI. The model is now available to all 2,300 PwC UK tax […]
The Market for Streamlining Teamwork Heats Up
A new report from Gartner sizes up the rapidly growing market for collaborative work management (CWM) platforms and evaluates the strengths and weaknesses of the major players. These tools aim […]
Best practices for Copilot ingestion in a knowledge management program
Realizing the benefits of AI-assisted customer service requires thoughtful planning and governance around your knowledge management strategy.