McKinsey’s latest podcast on how firms with an innovation-focused culture are powering ahead of competitors is worth a listen. Here is a summary: Companies with strong innovation cultures are far Read more
AI Deployments
Businesses Cautiously Embrace Generative AI Amid Concerns Over Ethics, Jobs
A new study by EY reveals growing corporate investment in generative AI (GenAI) technology, though concerns persist around ethics and potential job losses. The survey of 1,405 companies found 43% Read more
PwC UK Launches AI Tax Assistant with Harvey and OpenAI
Accounting firm PwC UK has launched an AI-powered tax assistant tool developed in collaboration with startups Harvey and OpenAI. The model is now available to all 2,300 PwC UK tax Read more
The Market for Streamlining Teamwork Heats Up
A new report from Gartner sizes up the rapidly growing market for collaborative work management (CWM) platforms and evaluates the strengths and weaknesses of the major players. These tools aim Read more
Best practices for Copilot ingestion in a knowledge management program
Realizing the benefits of AI-assisted customer service requires thoughtful planning and governance around your knowledge management strategy.