Microsoft has released guidance on how best to integrate Copilot within a knowledge management program. Artificial intelligence (AI) is rapidly changing the customer service landscape, providing new capabilities to boost agent productivity and enhance customer experiences. Dynamics 365 Customer Service now enables the use of generative AI through Microsoft's Copilot feature to … [Read more...] about Best practices for Copilot ingestion in a knowledge management program
AI Deployments
Walmart Bets on AI and Drones to Forge the Future of Retail
Retail juggernaut Walmart unveiled a suite of new technologies leveraging artificial intelligence and drones at the 2023 Consumer Electronics Show, offering a glimpse into the company’s vision for the future of adaptive retail. In his opening keynote, Walmart president and CEO Doug McMillon introduced products powered by generative AI, computer vision, augmented reality, and … [Read more...] about Walmart Bets on AI and Drones to Forge the Future of Retail
The Year of Targeted AI in the Enterprise
AI innovator, Aware predicts that AI will make significant inroads into the enterprise in 2024. 2023 was dubbed “the year of AI” as over half of companies adopted large language models (LLMs) like ChatGPT into their workflows. However, LLMs are failing to live up to expectations in the enterprise and 2024 will see a shift towards more targeted, purpose-built AI models. LLMs … [Read more...] about The Year of Targeted AI in the Enterprise
Deloitte Rolls Out AI Chatbot to Boost Productivity
The Financial Times reports that accounting and consulting giant Deloitte has introduced a new AI-powered chatbot called “PairD” to its workforce in an effort to increase productivity. The chatbot, which uses generative AI technology, was rolled out to 75,000 employees across Europe and the Middle East in October 2022 after initial pilots in the UK. PairD acts as a digital … [Read more...] about Deloitte Rolls Out AI Chatbot to Boost Productivity
The Rise of Generative AI in Business
Artificial intelligence that can generate original text, images and more is capturing executive attention across sectors. So-called generative AI represents the latest frontier in AI adoption. Nearly all organizations surveyed recently have these tools on their boardroom agendas. The new research by Capgemini indicates over half of executives globally say their leadership … [Read more...] about The Rise of Generative AI in Business