Enterprise software provider Bloomfire has announced new artificial intelligence (AI) features aimed at improving knowledge management and search across organizations.
The company states its AI tools, including summarization and chatbots, are designed to boost employee productivity and efficiency when creating, finding, and sharing knowledge. Key updates include:
– AI Author Assist – Helps content creators generate summaries, key takeaways, and insights to augment their writing using generative AI.
– AI Chat – Enables employees and customer support agents to get direct answers to questions by searching the company’s knowledge base. Only provides responses if relevant content exists.
– Enterprise Search – Allows unified searching across document libraries and data repositories like SharePoint and Microsoft Teams. Automates processes like content curation and bulk updates.
According to Bloomfire’s CEO Ben Little, the goal is to develop thoughtful and secure AI that solves common challenges with managing, accessing, and applying knowledge. Early customer feedback indicates the platform improves governance while delivering accurate and quality outcomes.
The enhancements build on Bloomfire’s decade-long focus on knowledge management, which aims to retain institutional knowledge and drive productivity. The company caters to Fortune 500 firms and cites use cases including onboarding, operational efficiencies, and more.
Looking ahead, Bloomfire plans further investments in AI as well as expanding its search capabilities. The aim is better supporting different industries and knowledge applications with a platform at the intersection of people, process, technology, and knowledge.