8×8, the cloud communications and contact centre provider, has launched a new solution aimed at helping retailers convert social media conversations into sales. The product, named 8×8 Social Connect, integrates social listening capabilities from …
Personalization
L&G adopts new data platform to lift conversions
Legal & General (L&G), a UK financial services provider with 12.8 million customers, has integrated Tealium’s Customer Data Platform (CDP) with Snowflake’s AI Data Cloud. The company, which has a portfolio covering life insurance and pensions, has moved to modernise its digital strategy…
Phound expands with new messaging and CRM tools
Phound has rolled out a significant update to its identity-first communication platform, introducing a range of new enterprise-focused features. The additions include a broadcast messaging service, enhanced customer relationship management (CRM) synchronisation, and…
