“Hyland’s new AI tools are designed to augment existing enterprise workflows and automate complex decision-making in various industries.”
Hyland has announced the release of two new artificial intelligence technologies, the Enterprise Context Engine and the Enterprise Agent Mesh, designed to improve enterprise automation. The company, a content services provider, is targeting sectors such as healthcare, banking, insurance, and government with these new offerings.
The Enterprise Context Engine has been developed to create a dynamic and integrated record of business activities by connecting data, processes, and personnel across a variety of enterprise systems including ERP, CRM, and EHR. The Enterprise Agent Mesh is a network of specialized, multi-agent systems intended to automate complex decision-making processes and workflows within specific industries.
Jitesh S. Ghai, the CEO of Hyland, stated, “With this launch, Hyland is introducing more industry firsts…These innovations deliver ubiquitous enterprise intelligence and, in turn, enterprise automation, helping organisations to fully automate routine tasks and enabling their people to focus on the highest value work.”
The new tools are designed to augment existing enterprise workflows rather than replace current IT infrastructure. Michael Campbell, Hyland’s Chief Product Officer, commented, “Implementing and benefitting from AI shouldn’t force enterprises to rebuild themselves. The Enterprise Context Engine and Enterprise Agent Mesh AI-enable an enterprise’s existing content and workflows with intelligence and automation, leading to better decisions and more valuable outcomes – not replacing their teams, but empowering them to do mo1re.”
CRM/CDP Topics Covered in this Article: The following topics are relevant to this article: Product Announcements, Data Unification, Analytics, Customer Insights, Predictive, Omnichannel Engagement, Verticalization, Financial Services, Insurance, and APIs.
Companies and Products Mentioned in this Article: The main companies and products mentioned are Hyland, Enterprise Context Engine, and Enterprise Agent Mesh.
