The company, founded in mid-2023, is developing an operating system of AI agents designed to automate repetitive, manual work.
The funding round was led by LocalGlobe, with participation from several angel investors and micro funds. Notable investors include Puzzle Ventures (Gloria Baeuerlein), Tom Blomfield, Jonas Templestein, Gideon Valkin, Mike Hudack, Akhil Paul, Declan Kelly, Thilo Konzok, and Tristan Thomas, among others.
Gradient Labs plans to use the funds to advance its AI-driven solutions, focusing initially on transforming customer support automation. The company aims to resolve up to 80% of customer queries using autonomous AI agents capable of performing actions and accessing account data.
The startup is currently working with eight design partners across various sectors, including fintech, insurtech, online marketplaces, food delivery, travel, and crypto. Gradient Labs’ approach emphasizes close supervision, evaluation, and course correction of AI agents to provide companies with deep insight, control, and safety in automated work processes.
The company sees this funding as a significant milestone but emphasizes that it is only the beginning of their journey. Gradient Labs is actively seeking individuals passionate about AI to join their team as they work to redefine customer support practices in the coming years.