Amazon Web Services (AWS) has unveiled new artificial intelligence capabilities for its Amazon Connect cloud contact centre platform, wagering that the technology can make call agents more efficient and improve customer service. The enhancements draw on large language models and other AI systems available via Amazon Bedrock, an AWS interface allowing companies to integrate AWS … [Read more...] about Amazon Bets on AI to Boost Cloud Contact Centres
AI Deployments
EY Unveils AI Platform to Drive Confident Adoption Across Enterprises
Professional services leader EY recently announced the launch of EY.ai, a new platform leveraging artificial intelligence to assist clients in transforming operations. EY.ai amalgamates EY's deep business experience, existing technology solutions, and an ecosystem of alliances into a unified offering for confidently implementing AI. The launch follows EY investing $1.4 billion … [Read more...] about EY Unveils AI Platform to Drive Confident Adoption Across Enterprises
Capgemini Unveils Cutting-Edge Generative AI Portfolio to Transform Business Landscape
Renowned Consulting and Technology Firm Takes Strides in AI Innovation with Launch of Next-Generation Offerings In a bold move aimed at revolutionizing the intersection of artificial intelligence and business strategy, Capgemini, the global consulting and technology services powerhouse, has announced the introduction of an advanced suite of Generative AI offerings. This … [Read more...] about Capgemini Unveils Cutting-Edge Generative AI Portfolio to Transform Business Landscape
AI Deployments for June 2023 – Video
AI Deployments – June 2023
Here is our monthly roundup of how real businesses are actually using AI: AI in Marketing Global advertising agency, McCann Worldgroup devised a novel campaign for Mexico's largest bakery company, Bimbo. Its "Greatest Guide" campaign harnessed the power of more than 8,400 small food businesses to compete with fast food giants through the use of AI branding tools. According to … [Read more...] about AI Deployments – June 2023