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The CRM and CDP Intelligence Stack - Analysis and Forecasts

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Amazon Bets on AI to Boost Cloud Contact Centres

November 29, 2023 by Information Matters

aws ai connect call centre

Amazon Web Services (AWS) has unveiled new artificial intelligence capabilities for its Amazon Connect cloud contact centre platform, wagering that the technology can make call agents more efficient and improve […]

Bloomfire Enhances Knowledge Management Platform with AI Capabilities

October 26, 2023 by Information Matters

artificial intelligence ai knowledge management

Enterprise software provider Bloomfire has announced new artificial intelligence (AI) features aimed at improving knowledge management and search across organizations. The company states its AI tools, including summarization and chatbots, […]

Kyndi Unveils New Features to Optimize Enterprise Knowledge Bases

September 19, 2023 by Information Matters

kyndi artificial intelligence ai knowledge management

Enterprise AI software provider Kyndi has announced version 6.0 of its natural language processing engine, promising enhanced knowledge management for businesses. The update includes generative AI-powered tools for streamlining how […]

EY Unveils AI Platform to Drive Confident Adoption Across Enterprises

September 13, 2023 by Information Matters

ey ai artificial intelligence knowledge management

Professional services leader EY recently announced the launch of EY.ai, a new platform leveraging artificial intelligence to assist clients in transforming operations. EY.ai amalgamates EY’s deep business experience, existing technology […]

Capgemini Unveils Cutting-Edge Generative AI Portfolio to Transform Business Landscape

July 28, 2023 by Information Matters

capgemini ai knowledge management

Renowned Consulting and Technology Firm Takes Strides in AI Innovation with Launch of Next-Generation Offerings In a bold move aimed at revolutionizing the intersection of artificial intelligence and business strategy, […]

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