Management consulting powerhouse McKinsey & Company recently unveiled an in-house AI tool named Lilli that leverages natural language processing to boost staff efficiency. Lilli acts as a virtual research assistant […]
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Amazon Bets on AI to Boost Cloud Contact Centres
Amazon Web Services (AWS) has unveiled new artificial intelligence capabilities for its Amazon Connect cloud contact centre platform, wagering that the technology can make call agents more efficient and improve […]
Bloomfire Enhances Knowledge Management Platform with AI Capabilities
Enterprise software provider Bloomfire has announced new artificial intelligence (AI) features aimed at improving knowledge management and search across organizations. The company states its AI tools, including summarization and chatbots, […]
Kyndi Unveils New Features to Optimize Enterprise Knowledge Bases
Enterprise AI software provider Kyndi has announced version 6.0 of its natural language processing engine, promising enhanced knowledge management for businesses. The update includes generative AI-powered tools for streamlining how […]
EY Unveils AI Platform to Drive Confident Adoption Across Enterprises
Professional services leader EY recently announced the launch of EY.ai, a new platform leveraging artificial intelligence to assist clients in transforming operations. EY.ai amalgamates EY’s deep business experience, existing technology […]
